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Problem:
Instead of 2 toolbars at the top of the Word window, you see 1 toolbar that displays some of the Standard and Formatting toolbar buttons.

Reason:
When Microsoft Office is installed (which includes Word), the toolbars are arranged with Standard and Formatting tollbars sharing ONE row.
Solution:
Turn off this arrangement.
Menu: Tools, Customize...
Click the Options Tab
Check
Show Standard and Formatting toolbars on two rows
Click
Close
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